Privacy Policy

At Morganna RD we respect and protect the privacy of our customers and visitors. This Privacy Policy describes what personal information we collect, how we use it, with whom we share it, and the rights you have over it, in compliance with Law No. 172-13 on the Protection of Personal Data of the Dominican Republic.

1. Data controller

The controller of your personal data is Morganna RD, with its address in Santo Domingo, Dominican Republic. For any inquiries related to your information, you can contact us at the email or WhatsApp indicated in the Contact section.

2. Information we collect

We collect the following information when you interact with our site:

• Identification data: first name, last name, email address, phone number.
• Shipping data: delivery address, area, city, province.
• Billing data: information required to issue tax receipts (NCF) when applicable.
• Browsing data: IP address, browser type, pages visited, time spent, traffic source.
• Hair diagnostic data: answers to our questionnaire to recommend the right routine.

We do not store credit card information. All payments are processed by certified and secure payment gateways.

3. How we use your information

• To process and deliver your orders.
• To communicate the status of your purchase and shipment.
• To personalize product recommendations based on your hair diagnostic.
• To send you information about promotions, launches, or educational content, provided you have given your consent.
• To improve the browsing experience, the operation of the site, and the quality of our services.
• To comply with legal, fiscal, and regulatory obligations.

4. Cookies and similar technologies

We use cookies and similar technologies to remember your preferences, keep your session active, and analyze site usage. These are divided into:

• Essential: necessary for the basic operation of the site (cart, session, security).
• Analytical: allow us to understand how visitors use the site to improve it (e.g., Google Analytics, Meta Pixel).
• Marketing: used to show you relevant content and advertising on other platforms.

You can configure your browser to block or delete cookies, although this may affect the operation of the site.

5. Sharing with third parties

We do not sell or rent your personal information. We share strictly necessary data with trusted third parties that support us in business operations, such as:

• Shipping and courier providers to deliver your order.
• Certified payment gateways to process your transactions.
• Email, WhatsApp Business, and analytics platforms to send you notifications and improve service.
• Tax or judicial authorities, when required by law.

6. Information security

We apply reasonable technical and administrative measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Even so, no method of transmission over the internet is 100% secure; for this reason, we recommend that you keep your credentials confidential and contact us immediately if you suspect misuse.

7. Retention period

We retain your information for as long as necessary to fulfill the purposes for which it was collected, including applicable legal, accounting, and tax obligations in the Dominican Republic.

8. Your rights

In accordance with Law 172-13, you have the right to:

• Access the personal data we have about you.
• Correct inaccurate or incomplete information.
• Request the deletion or cancellation of your data, when applicable.
• Object to the processing of your data for specific purposes such as marketing.
• Withdraw the consent given at any time.

To exercise these rights, write to us at the email or WhatsApp indicated in the Contact section. We will respond within a reasonable time.

9. Minors

Our products and services are intended for adults. We do not intentionally collect information from minors under 18 years of age. If a parent or guardian detects that a minor has provided data, they can contact us to delete it.

10. Changes to this policy

We may update this Privacy Policy when necessary. The date of the last revision appears at the beginning of the document. Changes will take effect upon publication on this site.

11. Contact

If you have questions about this Privacy Policy or about the processing of your personal information, write to us through the Contact page. We will be attentive to your request.